Kindly confirm your contact telephone number and a convenient time to call. If you are not residing in Switzerland and have been asked to move your account to. It has been over 2 weeks and i still get the message, Your account has been temporarily restricted pending a routine security investigation. They froze but give the player a chance to defend himself. Your log-in details, account balance and history will NOT be affected by the change, and you will still be able to enjoy our complete range of games with. detail your relationship, to the players listed in the hands below. More information about linking. The message I got when trying to log back in was: “Your account has been temporarily restricted pending a routine security investigation. Pokerstars has this preliminary procedure when they have a fraud suspicion. To be eligible, players must have a verified Stars account on our site, and must have linked it to their Twitch account. This exclusive welcome offer is open to new players and claiming $30 is simple. Yes, the move is mandatory for all players residing in Switzerland. The account closure isn't intended as punishment nor anything other than to get your attention and to have your acknowledgement of these new. My advice. Your account privileges have been suspended pending the outcome of our. > Your account has been restricted pending a routine security review. Here's how to claim: Visit the Cashier; Make a first deposit of $20 or more; Use. . We apologize for.