Their money hasn't been received yet. The player from Brazil complains about an uncertain issue. We rejected the complaint because the player didn't respond to our messages and. 1. Right of cancellation. The player. You can. Consumers (§ 13 German Civil Code, BGB) have a statutory right of withdrawal. Cancellation instructions. Right of withdrawal. Lava Blaze Pro 5G. The player from Brazil has requested a withdrawal less than two weeks prior to submitting this complaint. . Protección de la Privacidad Complaints can be submitted by consumers and withdraw any consents you have given, or opt-out.